Refund policy

We do not except returns unless the item has arrived damaged. Our products are made to order specifically for you once you have placed your order therefor we can not refund or exchange the item.

If your order has not been delivered or has been damaged in transit please take photos of how the item arrived to you and contact us. You will need to take photos of the packaging and the item and send them with a description to customersupport@matthewwalker.online.

Do not except package if there is what appears to be serious damage on the item when the postal service delivers it to you or you pick it up.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you believe  the order is damaged please take photos of the item before it is taken out of the packaging. Also take a photo if you see any damage on the packaging. 

Exceptions / non-returnable items
All items can not be refunded or exchanged unless the item has been damaged in transit. 

Exchanges
We do not not offer exchange of product as the products will are made to order specifically for you once you have made an order. 

Refunds

Regarding damaged goods. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.